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Frequently Asked Questions
FAQ
Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: What do you mean when you offer customization? A: All of my handmade doll clothes and handmade bear clothes are made-to-order, therefore you are able to make choices of customization for each item. These options include the size of doll of bear it fits, the design incorporated into the sweater (or perhaps creating a new design of your own), the color of the sweater, the colors incorporated into the picture in the design, the neck style, and other specialty customization options which are listed for each design. My goal is to provide you with a sweater that YOU designed - I only knitted it for you.
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